Al Madinah Health Directory – Al Madinah Smart City

العربية

Smart City Playbook

Healthcare & Wellbeing

Usecases

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Al Madinah Health Directory

As the city continues to expand and grow, it becomes more important to provide residents and visitors with a clear and transparent view of available healthcare services. A crowd-sourced Health Directory would act as a social engagement site allowing users to post reviews and rate healthcare facilities, clinics and pharmacies. The directory would publish trusted crowd-sourced reviews about the various healthcare providers. Additionally, the directory offers the ability to connect to various healthcare providers with relevant information and links. Given its social nature, the platform promotes transparency and competition which enables the highest quality services. The platform would focus not only on hospitals and clinics but pharmacies and insurance companies as well covering the entire healthcare ecosystem.

KEY

CHALLENGES

Public healthcare resources are insufficient, mismanaged, and of low-quality, eventually hindering the accommodation of patients and catering for their needs

Patients suffer from complicated and insufficient communication with the healthcare ecosystem

KEY EXPECTED BENEFITS

Resource Availability

More resources will be available for city residents and visitors

Quality Services

Transparency and competition will foster high-quality services

ALIGNMENT TO SMART CITY OBJECTIVES

Accessible

TARGET USERS

Resident

Patient

Non-Citizen Patients

Pharmaceutical Companies

Health Insurance Providers

Healthcare Entities

USE CASE

JOURNEY

Ahmed is a young man who takes care of his elderly parents. Since his parents suffer from several health problems, it is sometimes time-consuming and complicated for him to find the best doctor for them. One day, he hears from a friend about Al Madinah Health Directory initiative.

With just a few taps, after downloading the app on his smartphone, Ahmed registers and creates profiles for his parents, enters their medical conditions and details and gets access to a repository of healthcare services, practitioners and facilities around him. As he starts using the app, he, in his turn, starts posting reviews on it, rates healthcare facilities, and continuously checks others’ reviews, feedback and ratings.

Later in the week, he reads about a new treatment that proved effective in reducing back pains for a great number of patients. As the treatment is not available at their preferred clinic, Ahmed navigates through reviews and recommendations on all facilities in the city that offer the treatment. He is led to Dr. Khan, who has a 5/5 stars rating, and taps to book an appointment for his mother.

POTENTIAL SERVICE FEATURES

Searchable database of medications and treatments

Booking/ordering system

Appointment/ prescription notifications

Ranking and review system

Curated health information and news

Profile-based personalization engine

KEY TOUCH POINTS

Mobile app

Website

Implementation
Timeline

Within 6 months

12 – 18 months

Over 24 months

Technology Commercial Viability

Currently commercialized

1 – 3 years to commercialize

5+ years to
commercialize

Regulatory Conduciveness

No New Policies and
Standards

Some Policies &
Standards to be
Introduced

Complex Policies to be
Introduced

Investment Requirement

Low

Medium

High

Use Case Ownership

Government Driven

Piloted by Gov. & Transitioned to Private Sector

Private Sector

Startups & Entrepreneurs

IMPLEMENTATION CONSIDERATIONS

Integration with all healthcare service providers (pharmacies, clinics, hospitals, etc.,.)

Availability of data in the required format along with information about data sources

Availability of continuous connectivity to monitor and track movements in real time and in a secure manner

POTENTIAL TECHNOLOGY SOLUTIONS

IN THE MARKET

Healthcare & Wellbeing

Use Cases

Doctors Digital Assistant “Tabib” (DDA)

Digital Life
Coach

Activity Finder App “Rafah App“

Al Madinah Health Directory

Mobile Deployable Clinics and Kiosks

Digital Ambulance “Nedaa”

Patient Companion App “Murafiq”

Community
Platform “Jahzeen”

Al Madinah Health Research Hub

Elderly Assistive Technologies

Health Insurance Gamification