Community Platform “Jahzeen” – Al Madinah Smart City

العربية

Smart City Playbook

Healthcare & Wellbeing

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Community Platform “Jahzeen”

Jahzeen Platform, meaning “we are ready” in Arabic, is a digital community readiness and social responsibility platform that allows city residents to gain access to educational resources and trainings on emergency first response in order to volunteer in specific areas (e.g. Civil Defense and Red Crescent). In a city known for its hospitality and generosity, volunteering and social responsibility are key drivers for civic engagement and residents’ participation in creating a more responsible community.

Users who are part of “Jahzeen” platform can attend various trainings and awareness events, eventually becoming civil servants who are called upon in case of emergencies or incidents close to their locations. They can be certified and celebrated through the platform for their work and effort.

KEY

CHALLENGES

Patients suffer from complicated and insufficient communication with the healthcare ecosystem

The general public are not targeted with awareness-raising tools and resources about health and wellbeing

KEY EXPECTED BENEFITS

Awareness and Engagement

City residents will be more aware of emergency responses and able to intervene when needed

Rapid Response

Emergency cases will be served faster with reduced response time

Minimal Complications

Patients will have reduced risks of hospitalization and fatalities

ALIGNMENT TO SMART CITY OBJECTIVES

Encouraged & Motivated

TARGET USERS

Resident

Students

Campaigner

USE CASE

JOURNEY

The community readiness and social responsibility initiative “Jahzeen” has been just launched and all residents receive a text message with details on how to get training on first responder skills.

Residents who choose to complete the course are given the option to be trained in person or at home, which is enabled through a virtual first aid platform that simulates the experience of being in an emergency.

Omar was out in the park when he started feeling severe chest pain. As Jahzeen app is accessible in one click, Omar opens the app for help. An ambulance is immediately dispatched, but an alert is also sent out to nearby citizens. Luckily, Sara, a recent trainee, is in the park and is able to reach Omar within one minute to help with first aid.

Omar testifies how life changing the initiative can be and signs up to be trained. He lives in a community with many elderly residents, so besides first aid, he can also respond to questions raised by citizens in his area via the app through audio and video.

POTENTIAL SERVICE FEATURES

Database of reachable trained citizens

AR-supported training platform

Chat and video calls

Q&A section with informative media

Geotagging to find nearest first aider

SMS ads platform

Data analytics to measure success

KEY TOUCH POINTS

Website

Mobile App

Augmented/ Virtual Reality

Implementation
Timeline

Within 6 months

12 – 18 months

Over 24 months

Technology Commercial Viability

Currently commercialized

1 – 3 years to commercialize

5+ years to
commercialize

Regulatory Conduciveness

No New Policies and
Standards

Some Policies &
Standards to be
Introduced

Complex Policies to be
Introduced

Investment Requirement

Low

Medium

High

Use Case Ownership

Government Driven

Piloted by Gov. & Transitioned to Private Sector

Private Sector

Startups & Entrepreneurs

IMPLEMENTATION CONSIDERATIONS

Privacy and intimacy of patients trough platform usage

Medical content curation and adaptability to local spoken languages

Content accessibility and parental control

Integration with various hospital and clinic management systems

Policies for content creation and publishing

POTENTIAL TECHNOLOGY SOLUTIONS

IN THE MARKET

Healthcare & Wellbeing

Use Cases

Doctors Digital Assistant “Tabib” (DDA)

Digital Life
Coach

Activity Finder App “Rafah App“

Al Madinah Health Directory

Mobile Deployable Clinics and Kiosks

Digital Ambulance “Nedaa”

Patient Companion App “Murafiq”

Community
Platform “Jahzeen”

Al Madinah Health Research Hub

Elderly Assistive Technologies

Health Insurance Gamification