Smart Lockers “Ameen” – Al Madinah Smart City

العربية

Smart City Playbook

Business, Industry & Logistics

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Smart Lockers “Ameen”

“Ameen”, an adjective meaning trustworthy in Arabic, is a city-wide project encompassing the deployment of smart lockers across Al Madinah city, providing an extended network for logistics operators’ delivery. Besides offering convenient self-service solutions for senders depositing an item for delivery, “Ameen” smart lockers also offer seamless pick-up solutions for recipients based on their time and location preferences. By leveraging IoT technology, the lockers enable easy and secure interaction between the sender and the recipient.

KEY

CHALLENGES

Existing business are not enabled with the right tools and capabilities to boost productivity, acquire knowledge, and ensure a safe work environment

Supply chain phases are not planned and managed effectively

The business environment in Al Madinah lacks supporting services and tools

KEY EXPECTED BENEFITS

Reduced operating costs

Logistics operators will increase efficiency of operations by shifting from several designated delivery routes to selected smart lockers

Enhanced service levels

Smart lockers will enable recipients to pick-up packages at their convenience, eventually eliminating location and delivery time constraints

Reduced traffic congestion

Delivery drivers will have less trips to a few consolidation points given the designated locker locations distributed across Al Madinah

ALIGNMENT TO SMART CITY OBJECTIVES

Innovative

TARGET USERS

Logistics Operators

Business Owners

Residents

Tourists

USE CASE

JOURNEY

Abdullah, a resident of Al Madinah city, is celebrating his wedding anniversary and orders a gift to surprise his wife. Instead of having the package delivered to his home while being away at work, he opts to have it delivered to the “Ameen” smart lockers, choosing a location for the locker next to his home.

Once the package is delivered to the locker, the delivery employee links Abdullah’s account to the locker, and the system generates a unique password to open it. Simultaneously, a notification is prompted on Abdullah’s phone with the locker details, the prompted password, and the status of the delivery.

Alternatively, Abdullah can use NFC to unlock the locker using his phone. On his way back from work, Abdullah passes by the locker. Using his smartphone to unlock it, he collects the gift and receives a confirmation that the package has been collected.

After surprising his wife with the unexpected present, Abdullah proceeds to tip the delivery man through the “Ameen” application.

POTENTIAL SERVICE FEATURES

Collaboration with top-tier designers and producers

E-commerce platform with a marketplace

Competitions and hackathons to design “Made in Al Madinah” products

Toolkit for e-commerce deployment

Campaigns to introduce “Made in Al Madinah”

KEY TOUCH POINTS

Web & App

Smart Wearables

Warehouse

Lockers

SMS and e-mail

Implementation
Timeline

Within 6 months

12 – 18 months

Over 24 months

Technology Commercial Viability

Currently commercialized

1 – 3 years to commercialize

5+ years to
commercialize

Regulatory Conduciveness

No New Policies and
Standards

Some Policies &
Standards to be
Introduced

Complex Policies to be
Introduced

Investment Requirement

Low

Medium

High

Use Case Ownership

Government Driven

Piloted by Gov. & Transitioned to Private Sector

Private Sector

Startups & Entrepreneurs

IMPLEMENTATION CONSIDERATIONS

Product standards (size and weight) for autonomous robots

Policies to manage data collection from suppliers and its potential usage

Integration with procurement systems for automated PO creation

POTENTIAL TECHNOLOGY SOLUTIONS

IN THE MARKET

Business, Industry & Logistics

Use Cases

Smart Warehouse Management Solutions

Industrial 3D Printing

Smart Factory Solutions

The Human-Tech (Augmented) Workforce Solutions

Real-time Fleet Management

Work in Al Madinah Digital Companion

Industrial Collaboration Platform

Made in Al Madinah E-Commerce Platform

Smart Lockers “Ameen”

Al Madinah Loyalty Program “Madenati”