Smart City Playbook

Business, Industry & Logistics

Usecases

The Human-Tech Workforce Project (Augmented Workforce Solutions)

The Human-Tech Workforce Project is a set of augmented workforce solutions transforming the working environment as a mix of human staff and technology working on tasks jointly in a faster, safer and more efficient manner. As the nature of jobs is rapidly evolving, with the acceleration of connectivity and cognitive technologies, the workforce has become more flexible and augmented by software, robots, data, and artificial intelligence. The deployment of technologies such as digital assistants, wearables, smart glasses, IoT, data and AI can help transform the way workers interact with their environment, enabling them to access knowledge faster, navigate through complex tasks, and ensure realizing the right results, all while maintaining safety, efficiency and productivity.

KEY

CHALLENGES

Existing business are not enabled with the right tools and capabilities to boost productivity, acquire knowledge, and ensure a safe work environment

The business environment in Al Madinah lacks supporting services and tools

KEY EXPECTED BENEFITS

Increased Productivity

Smart glasses will enable fieldworkers to operate in a hands-free environment, helping them increase their productivity

Professional Workforce

Workers will be empowered with more knowledge and training

Safer Workplace

The work environment will be safer with reduced risk of accidents

ALIGNMENT TO SMART CITY OBJECTIVES

Innovative

TARGET USERS

Business Owner/ Manager

Employees

Start-Up

USE CASE

JOURNEY

Mohammed is a field worker in a courier warehouse who is responsible for heavy items. He receives a new exoskeleton suit that helps him increase his endurance on the job and reduce strain on his body.

By using AR glasses when scanning packages, Mohammed can also view detailed information about the item through this display and identify damages to packages.

One day, he notices damage to the box of one of the items, triggering his concerned that the item inside may be also damaged. He connects with his supervisor through a voice-activated command and then streams the damage to his supervisor through the glasses.

His supervisor gives real-time guidance and instructions to Mohammed on how to inspect the box and solve the issue.

At the end of his shift, Mohammed leaves in a hurry to catch the next van and is able to sign off his day via his wearables in seconds without waiting for his supervisor.

POTENTIAL SERVICE FEATURES

AR Applications

Biometrics Detection

CCTV based video analytics

Real Time Dashboards

AI Advisor for tasks

KEY TOUCH POINTS

Web & App

VR/AR

Smart Glasses

Wearables

Voice Control System

Implementation
Timeline

Within 6 months

12 – 18 months

Over 24 months

Technology Commercial Viability

Currently commercialized

1 – 3 years to commercialize

5+ years to
commercialize

Regulatory Conduciveness

No New Policies and
Standards

Some Policies &
Standards to be
Introduced

Complex Policies to be
Introduced

Investment Requirement

Low

Medium

High

Use Case Ownership

Government Driven

Piloted by Gov. & Transitioned to Private Sector

Private Sector

Startups & Entrepreneurs

IMPLEMENTATION CONSIDERATIONS

Product standards (size and weight) for autonomous robots

Policies to manage data collection from suppliers and its potential usage

Integration with procurement systems for automated PO creation

POTENTIAL TECHNOLOGY SOLUTIONS

IN THE MARKET

Business, Industry & Logistics

Use Cases

Smart Warehouse Management Solutions

Industrial 3D Printing

Smart Factory Solutions

The Human-Tech (Augmented) Workforce Solutions

Real-time Fleet Management

Work in Al Madinah Digital Companion

Industrial Collaboration Platform

Made in Al Madinah E-Commerce Platform

Smart Lockers “Ameen”

Al Madinah Loyalty Program “Madenati”